Address Requirements

There are three types of address requirements:

Any: Requires an address anywhere in the world.

Local: Requires an address that corresponds to the phone number's prefix. Depending on the local regulation, this can be the matching country, region or city.

Foreign: Requires an address outside the phone number's country.

When purchasing phone numbers with address requirements, we will require you to file a qualifying address with us before you are able to purchase the phone number. We will use this address in the event that we are contacted by authorities.

Identity Verification

Germany and Italy only

Germany-Mobile numbers allow any address in the world but require identity documents to be uploaded.

Germany-National numbers require a local address but do not require identity documents to be uploaded. (Instant purchase available).

German mobile and geographic and Italian mobile and geographic numbers require end-user identity information on file.

Due to local regulations, some phone numbers require a verified identity document associated with your Twilio project. Currently, German mobile and geographic and Italian mobile and geographic numbers require end-user identity information on file. If you are using the numbers directly, the identification should be yours or your company’s. If you are reselling the phone numbers, the identification should be that of your customer -- either an individual or a company identification.

What type of identification is required for an individual? For a business?

Germany: If the end user is an individual, the end user must provide a valid, government-issued photo identification. If the phone number is being used by a business, either an individual employee must provide their photo identification (passport, national ID card, driver's license) or the business must provide a company identification document, i.e. excerpts from the trade register (in Germany: Handelsregister, Gewerbeanmeldung, or screenshots of the proof of registration from the German Commercial Register), excerpts from an association register (in Germany: Genossenschaftsregister, Partnerschaftsregister), a corporation’s founding documents, or other comparable documents.

Proof of Address: Regulations in Germany require that users of geographic numbers are located in the area of the phone number (i.e. a Munich prefix requires a Munich address). To ensure compliance with this rule, the Identity Document on file for geographic numbers must show the residence or business address matching the address on file in your Twilio account. You can add an address to your Twilio account here. Once you've added an address to your account, follow the instructions here for uploading and mapping an identity document with proof of address.

Italy: If the end user is an individual, the end user must provide a valid, government-issued photo identification from any country (passport, national ID card, driver’s license). If the phone number is being used by a business, a signatory for the business must provide their photo identification and details. In addition, the name and VAT code (see question below for details) of the business must also be provided.

What fields are mandatory for each country?

Germany: If the end user is an individual, the following fields are mandatory: Given Names, Surname, Document Nationality (any country is acceptable), Document Scan. If the user is a business: Business Name, Document Nationality, Document Scan.

Italy: If the end user is an individual, the following fields are mandatory: Title, Given Names, Surname, Birth Place, Birth Date, Nationality, Tax Code, Document Type, Document Nationality, Document Number, Document Issue Date, and Document Scan. If the user is a business, all the fields above plus Business Name and VAT are required.